Terms of Service & SaaS Agreement

1.1Parties and Binding Nature

These Terms & Conditions ('Terms', 'Agreement') constitute a legally binding electronic contract between you—whether individually or on behalf of a sole proprietorship, partnership, limited liability partnership, private limited company, or other legal entity ('User', 'Cafe Owner', 'Merchant', 'You')—and Shiv Akbari, operating under the commercial trade name CafeFlow ('CafeFlow', 'We', 'Us', 'Our'). By creating an account, accessing, browsing, downloading, integrating, or utilizing any portion of the CafeFlow platform, websites, progressive web applications, application programming interfaces (APIs), or associated services, you unconditionally accept and agree to be governed by all terms, policies, and operating rules set forth herein.

1.2Electronic Record & Contracting Validity

This Agreement is an electronic record generated by a computer system and published in compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 10A of the Information Technology Act, 2000 (which expressly validates contracts formed through electronic communications and electronic records). This electronic agreement does not require any physical, digital, or cryptographic facsimile signature to establish full legal validity, enforceability, and admissibility in judicial and arbitral proceedings.

1.3Authority to Bind Entity

If you are registering an Account or using the Services on behalf of a cafe, restaurant, bakery, cloud kitchen, hospitality enterprise, or corporate entity, you explicitly represent, warrant, and covenant that you possess the full requisite legal power, corporate authorization, and capacity to contractually bind such entity to this Agreement. In such circumstance, 'You' and 'User' refer collectively to that business entity and all individuals accessing the Platform under its auspices.

1.4Refusal and Cessation of Use

If you do not agree fully and unreservedly with any provision, covenant, warranty, limitation of liability, or condition contained in these Terms, you are not authorized to access or utilize CafeFlow. You must immediately discontinue registration, cease all use of our software interfaces, and promptly terminate any existing operational sessions.

2.1Defined Terms

Whenever used in this Agreement with initial capitalization, the following terms shall have the meanings ascribed below:

• •'Account' means the secure digital administrative or operational profile established on CafeFlow by a Cafe Owner or Authorized Staff to access platform tools, menus, tables, and billing.
• •'Applicable Law' means all applicable statutes, enactments, acts of legislature or parliament, ordinances, rules, regulations, notifications, guidelines, policies, directions, directives, circulars, and orders of any governmental, regulatory, judicial, or quasi-judicial authority in India (including the Indian Contract Act, 1872, Information Technology Act, 2000, Consumer Protection Act, 2019, Digital Personal Data Protection Act, 2023, and Central Goods and Services Tax Act, 2017) and relevant international jurisdictions.
• •'Authorized Staff' means individuals (including cafe managers, cashiers, kitchen operators, and floor servers) authorized by the Cafe Owner to access designated operational modules under the Cafe Owner's Account credentials or assigned sub-credentials.
• •'Cafe Owner' or 'Merchant' means the business entity, proprietor, or operator registered on CafeFlow to manage dining outlets, digital menus, kitchen displays, and billing.
• •'Customer', 'End-User', or 'Patron' means any individual diner, customer, or guest who accesses CafeFlow digital menus, scans QR table codes, or places dining orders at a cafe.
• •'Local Order Fee' or 'Convenience Fee' means the nominal digital convenience fee (e.g. ₹1 in India or local currency equivalent) charged per eligible customer-initiated order, payable by the dining customer.
• •'Platform' or 'Services' means the CafeFlow suite of cloud software, including cloud Point-of-Sale (POS) billing, QR table ordering, Kitchen Display System (KDS), table management, inventory tools, analytics dashboards, and hosted edge infrastructure.
• •'Software Defect' or 'Bug' means a reproducible programming error, flaw, or failure in CafeFlow's proprietary codebase that causes the software to deviate materially from its published functional specifications.
• •'Third-Party Services' means external cloud infrastructure, APIs, networks, payment gateways, and identity providers (such as Cloudflare, Google OAuth, and telecommunication carriers) that interface with or support CafeFlow.
• •'User Content' means all menus, dish titles, prices, descriptions, allergen tags, logos, branding assets, images, and store configurations inputted into CafeFlow by or on behalf of the Cafe Owner.

2.2Principles of Interpretation

In this Agreement: (a) headings and section titles are inserted purely for convenience and reference and shall not affect legal construction or interpretation; (b) words importing the singular include the plural and vice versa; (c) references to any statute or statutory provision include all subordinate legislation, amendments, modifications, and re-enactments thereof; (d) the terms 'including', 'includes', and 'included' shall be deemed to be followed by 'without limitation'; and (e) no rule of strict construction shall be applied against the drafting party.

3.1Software-as-a-Service (SaaS) Delivery

CafeFlow provides cloud-native point-of-sale (POS) billing software, digital QR table-ordering interfaces, dynamic digital menus, live Kitchen Display System (KDS) order queues, floor and table management modules, basic recipe and inventory tracking, and operational sales reports delivered over the internet via modern web browsers and progressive web applications.

3.2Technology Vendor Status — Independent Merchant Operations

CafeFlow is exclusively an independent technology vendor and software provider. CafeFlow is NOT a restaurant, cafe, food business operator (FBO), food preparer, catering enterprise, delivery carrier, banking institution, or payment escrow agent. CafeFlow does not manufacture, inspect, prepare, sell, package, transport, or deliver food or beverages.

3.3No Guarantee of Commercial Outcome

The Services are computational and organizational software tools provided to assist business administration. CafeFlow makes no warranty, guarantee, or representation that utilization of the Platform will increase customer footfall, expand dining revenue, improve operating margins, eliminate inventory shrinkage, or guarantee commercial profitability.

4.1Age of Majority and Contractual Capacity

The Services are available exclusively to individuals who have achieved the age of majority (at least 18 years of age in India) and possess the unencumbered legal capacity to enter into legally enforceable contracts under Section 11 of the Indian Contract Act, 1872. Registration by minors, persons of unsound mind, or individuals disqualified by law is strictly prohibited.

4.2Registration Accuracy and Truthfulness

When registering an Account, you agree to provide true, accurate, current, and complete business details, including legal entity name, trade name, operational address, valid email address, mobile phone number, and statutory identifiers (such as FSSAI license numbers and GSTIN, where applicable). You covenant to maintain and promptly update this registration data to ensure ongoing accuracy.

4.3Synthetic Identity & Fraud Prevention

The creation of accounts utilizing false identities, disposable or temporary email domains designed to evade compliance, stolen corporate credentials, or unauthorized third-party information constitutes a material breach of this Agreement and may trigger immediate account termination and reporting to cybercrime authorities.

5.1Safeguarding Access Credentials

You are strictly and solely responsible for maintaining the confidentiality, secrecy, and security of your Account login credentials, passwords, Google OAuth tokens, and staff access PINs. You must not disclose, share, or transfer primary administrative credentials to unauthorized third parties.

5.2Role-Based Staff Access Control

CafeFlow enables Cafe Owners to configure role-based access for Authorized Staff (including Manager, Cashier, Kitchen Staff, and Floor Waiter roles). The Cafe Owner is solely responsible for determining the scope of permissions granted to each staff member, reviewing access privileges regularly, and immediately revoking credentials upon employee departure or role reassignment.

5.3Strict Vicarious Liability for Account Actions

Every order generated, bill printed, discount applied, transaction voided, table transferred, menu modified, or refund approved through your Account credentials or assigned staff PINs shall be conclusively deemed to have been executed or authorized by the Cafe Owner. CafeFlow disclaims all liability for unauthorized actions, embezzlement, staff sabotage, or errors committed by your employees.

5.4Compromise Notification Obligation

You must immediately notify CafeFlow via written transmission to support@cafeflow.fun upon becoming aware of or suspecting any unauthorized access, security compromise, credential theft, or unauthorized utilization of your Account. Upon receipt, CafeFlow will make commercially reasonable efforts to assist in credential revocation.

6.1Menu Accuracy, Pricing, and Tax Configurations

The Cafe Owner retains absolute, exclusive responsibility for establishing, reviewing, and updating all menu item names, culinary descriptions, pricing structures, allergen notifications, dietary indicators (e.g., Vegetarian, Non-Vegetarian, Vegan), and Goods and Services Tax (GST) or Value Added Tax (VAT) percentages. CafeFlow provides computational calculation engines but does not audit, certify, or verify the legal or arithmetic accuracy of your menu data or tax configurations.

6.2Food Safety, Quality, and Statutory Licensing

The Cafe Owner warrants continuous, strict compliance with all applicable food safety, health, hygiene, and consumer protection statutes, including the Food Safety and Standards Act, 2006 (FSSAI) and the rules, regulations, and licensing conditions issued thereunder. You are solely liable for food freshness, allergen cross-contamination, preparation hygiene, food temperature safety, and sanitary physical premises.

6.3Order Fulfillment, Table Service, and Dispute Management

You are solely responsible for accepting, preparing, serving, and delivering dining orders placed through the Platform. Any customer dissatisfaction regarding preparation delays, cold food, missing ingredients, portion sizes, or courteous service must be resolved directly between you and your customer.

6.4Hardware, Local Network, and Thermal Printer Setup

You are solely responsible for procuring, configuring, powering, and maintaining all compatible client hardware, including tablets, smartphones, desktop terminals, local Wi-Fi routers, internet connections, and ESC/POS thermal receipt or KOT printers. CafeFlow does not guarantee hardware driver compatibility across all third-party printer models.

7.1Order Selection and Accuracy

Customers accessing CafeFlow digital menus via table QR codes or online links are solely responsible for verifying the accuracy of their selected dishes, item modifications, dietary choices, table assignments, and mobile contact numbers prior to submitting an order. Once sent to the kitchen, orders are subject to the cafe's preparation policies.

7.2Lawful Use of QR Codes and Digital Menus

Customers and end-users agree not to: (a) tamper with, obscure, alter, or replace physical QR codes located on cafe tables; (b) place fraudulent, spam, malicious, or synthetic orders intended to disrupt cafe operations; (c) attempt unauthorized access to administrative or kitchen interfaces; or (d) input offensive, defamatory, or abusive messages into special instruction fields.

7.3Direct Merchant Relationship

The dining customer acknowledges that their commercial transaction for food and beverage purchases is strictly with the Cafe Owner. CafeFlow is not a party to that transaction and holds no responsibility for culinary quality, portion size, allergen cross-contact, or physical service.

10.1Target Availability Objectives

CafeFlow is engineered on global distributed cloud architecture (utilizing Cloudflare Workers, Cloudflare D1 distributed databases, and high-performance CDN edges) designed to target high platform availability for billing, kitchen queues, and digital menus.

10.2Scheduled Maintenance Windows

To perform system upgrades, database migrations, security audits, and infrastructure enhancements, CafeFlow may occasionally conduct scheduled maintenance. We endeavor to schedule routine maintenance during non-peak dining hours and provide advance notice via dashboard announcements where reasonably feasible.

10.3Emergency Maintenance and Security Intervention

CafeFlow reserves the right to perform unscheduled emergency maintenance without prior notice when necessary to remediate critical security vulnerabilities, mitigate Distributed Denial of Service (DDoS) attacks, address data integrity threats, or comply with urgent regulatory mandates.

10.4Operational Status Transparency

Users may inspect live platform health, incident history, and scheduled maintenance bulletins at our official status portal: https://status.cafeflow.fun.

14.1Digital Order Workflow Management

The Platform enables the recording, sequencing, and transmission of dining orders from customer QR scans or staff POS terminals to kitchen display stations. Status indicators (such as 'Received', 'In Kitchen', 'Ready', 'Served', 'Billed', and 'Settled') are informational operational aids designed to assist internal restaurant communication.

14.2Sole Authority of Cafe Owner over Transactions

The Cafe Owner maintains sole, exclusive, and unfettered authority to accept, decline, modify, prepare, hold, discount, cancel, or void any dining order. CafeFlow does not place orders on behalf of patrons and exercises zero editorial or operational control over order fulfillment.

14.3Non-Party Status to Food & Beverage Purchases

CafeFlow is not a party to the underlying commercial contract for food and beverage sales between the Cafe Owner and the dining customer. CafeFlow does not guarantee payment by the customer, and does not bear liability for diners who depart without paying their physical bills.

15.1Direct Merchant Settlement Architecture

CafeFlow facilitates payment reconciliation through integrations with third-party payment gateways, direct UPI dynamic/static QR codes, card payment terminals, and cash-at-counter logging. All funds paid by dining customers for food and beverages settle directly into the Cafe Owner's designated bank account or payment gateway merchant ID. CafeFlow does not hold customer funds in escrow, does not act as a payment aggregator, and does not provide banking or custodial services.

15.2Payment Gateway Downtime and Banking Failures

Payment processing depends upon independent banking networks, NPCI UPI rails, acquiring banks, card networks, and third-party gateways (such as Razorpay, Cashfree, PhonePe, or Stripe). CafeFlow has no control over banking server downtimes, UPI network congestion, failed 3D-Secure handshakes, or settlement schedules, and disclaims all liability for payment gateway interruptions or transaction failures.

15.3Refunds, Reversals, and Chargebacks

The Cafe Owner is solely responsible for evaluating, issuing, or rejecting customer refund requests, resolving disputed card transactions, and handling customer chargebacks in accordance with the cafe's stated refund policies and applicable consumer protection regulations.

16.1Zero Monthly Software Subscription (₹0/Month Forever)

Cafe owners may access and utilize CafeFlow's core SaaS software—including Point-of-Sale billing, table QR ordering, Kitchen Display System, digital menu builder, and management dashboards—for ₹0/month. There are no mandatory monthly software subscription retainers, no forced paid trial upgrades, and no feature paywalls locking core POS functionality.

16.2Customer-Paid Local Order Fee

Under CafeFlow's sustainable operating architecture, an applicable nominal digital convenience fee ('Local Order Fee') may apply to eligible customer-facing digital or QR table orders. In India, this fee is nominally ₹1 per order; for international markets, the fee is adjusted to local currency equivalents (e.g. $0.02, ¥2) as reflected in our geo-pricing engine.

16.3Pre-Transaction Disclosure Mandate

In compliance with fair commercial practices and e-commerce transparency regulations, any applicable Local Order Fee must be clearly itemized and displayed on the digital order checkout screen before the customer confirms the order. If an order type is not subject to a customer fee, no such charge will appear.

16.4Excise of Obsolete Pricing Models (Coins Phase-Out)

These Terms confirm that all legacy pricing structures—including historical prepaid coin packages, promotional 5,000 coin balances, or old ₹1-per-order fees charged directly to cafe owners—have been phased out and superseded by our ₹0/month merchant model. No coin deductions apply to your Account.

17.1User Duty to Maintain Independent Business Records

The Cafe Owner is legally required under statutory tax, corporate, and commercial laws (including the Income Tax Act, 1961 and GST legislation) to maintain books of account and business transaction records for statutory audit periods (typically 8 years in India). While CafeFlow retains operational records in accordance with our Retention Policy, CafeFlow is not an official statutory archive, and you must maintain independent financial records.

17.2Duty of Periodic Data Export

CafeFlow provides automated and manual export mechanisms allowing Cafe Owners to export sales summaries, order logs, menu catalogs, and tax reports. You agree to periodically export and securely archive your operational data to your own secure physical or cloud storage.

17.3Technical Safeguards and Backup Limitations

CafeFlow implements industry-standard administrative, physical, and technical safeguards (including Cloudflare D1 distributed database replication, daily snapshot backups, TLS 1.3 in-transit encryption, and edge firewalls). However, no digital system can guarantee absolute invulnerability against catastrophic disasters, cyber warfare, or unexpected data corruption.

17.4Statutory Data Retention & Erasure

Data retention, anonymization, and deletion are governed strictly by our Privacy Notice, Data Retention Policy, and Applicable Law. CafeFlow cannot delete financial records whose retention is mandated by tax or corporate statutes, even upon user request.

18.1Cloud Infrastructure and API Dependencies

CafeFlow relies upon trusted, enterprise-grade third-party infrastructure and service providers to deliver the Platform, including: (a) Cloudflare, Inc. (for edge workers, CDN, security protection, and D1 database); (b) Google LLC (for Google OAuth 2.0 user authentication); (c) telecommunication and SMS gateways (for OTP and order dispatch); and (d) third-party payment gateways and mapping APIs.

18.2Third-Party Disruptions and Modifying Terms

Third-Party Services operate under their own independent terms of service, privacy policies, service level agreements, and rate limits. CafeFlow does not control and cannot be held responsible for third-party service outages, network partitions, sudden API deprecations, rate throttling, account suspensions imposed by third-party providers, or external security incidents.

18.3Preservation of Core Responsibilities

Nothing in this Section 18 shall be construed to absolve CafeFlow of responsibilities that legally belong to CafeFlow under mandatory provisions of Applicable Law.

19.1Informational and Advisory Character

The Platform may incorporate algorithmic or artificial intelligence features that generate automated dish descriptions, suggest optimal item pricing, predict inventory reorder thresholds, or analyze dining traffic trends. All such outputs, predictions, and recommendations are strictly informational and advisory in nature.

19.2Mandatory Merchant Review of AI Outputs

The Cafe Owner must independently verify, edit, and approve all AI-generated content before publishing it on public menus or relying on it for business decisions. You remain 100% legally liable for ensuring that menu descriptions, ingredient lists, allergen warnings, and prices are accurate, truthful, and non-misleading.

20.1Ownership of CafeFlow Technology

CafeFlow, its proprietor (Shiv Akbari), and its licensors retain sole, exclusive, and unencumbered ownership of all right, title, and interest in and to the Platform, including all computer code (source and object), software architecture, UI/UX designs, graphics, icons, typography, documentation, proprietary algorithms, trademarks, trade names, trade dress, logos, and domain names (including cafeflow.fun).

20.2Limited Revocable License Grant

Subject to your continuous compliance with these Terms, CafeFlow grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license during the term of your Account to access and use the Platform solely for your internal cafe business management.

20.3Express Restrictions

You agree that you shall NOT, directly or indirectly: (a) copy, modify, adapt, translate, or create derivative works of the Platform; (b) reverse engineer, decompile, decrypt, disassemble, or attempt to extract the source code of CafeFlow; (c) lease, rent, loan, sell, sublicense, distribute, or commercially exploit CafeFlow as a white-label or timeshare service; (d) remove or alter any proprietary notices, copyright marks, or trade name attributions; or (e) clone or emulate CafeFlow's visual interface or workflows to create a competing product.

21.1Prohibited Exploits and Conduct

You agree not to use the Platform for any prohibited or unlawful purpose. Prohibited activities include, without limitation:

• •Conducting or facilitating illegal business operations, selling contraband or illicit substances, or operating an uncertified food business;
• •Probing, scanning, or testing the vulnerability of CafeFlow's systems, networks, edge workers, or D1 databases without explicit written authorization;
• •Deploying spiders, scrapers, crawlers, harvest bots, or automated scripts to siphon menu data, customer records, or platform assets;
• •Attempting to circumvent, bypass, or disable rate limiters, security firewalls, authentication tokens, or access controls;
• •Injecting malicious code, SQL injections, Cross-Site Scripting (XSS), viruses, trojans, ransomware, or logic bombs;
• •Impersonating another merchant, individual, enterprise, or CafeFlow representative;
• •Using the platform for synthetic order generation, credit card testing, money laundering, or illegal financial transfers; and
• •Uploading defamatory, obscene, pornographic, harassing, infringing, or racially/ethnically hateful content.

22.1Zero-Tolerance Abuse Policy

CafeFlow maintains a zero-tolerance policy against cyber fraud, payment tampering, credential stuffing, and systematic service abuse. We employ automated heuristics, rate limiters, IP hash tracking, and anomaly detection algorithms to identify malicious activity in real time.

22.2Enforcement and Legal Escalation

In the event of suspected fraud, security breach, or abusive exploitation, CafeFlow reserves the right to immediately terminate or suspend access, invalidate active session tokens, blacklist malicious IP addresses, preserve digital audit trails, and report the offending parties to the appropriate state cybercrime divisions and legal authorities under the Information Technology Act, 2000 and the Bharatiya Nyaya Sanhita, 2023.

23.1Voluntary Termination by Cafe Owner

The Cafe Owner may terminate this Agreement and close their Account at any time by ceasing all use of the Platform and submitting an account closure request to support@cafeflow.fun. Because there are no recurring monthly software retainers, there are no cancellation penalties.

23.2Suspension and Termination by CafeFlow

CafeFlow may suspend, restrict, or terminate your Account and access to the Services immediately, with or without prior notice, if: (a) you materially breach any provision of this Agreement; (b) you engage in fraudulent, illegal, or abusive conduct; (c) your operational conduct creates a legal or security liability for CafeFlow; (d) required by court order or regulatory authority; or (e) your Account remains completely inactive for an extended period exceeding twelve (12) consecutive months.

23.3Effect of Termination and Data Export Grace Period

Upon termination: (a) all licenses granted herein immediately cease; (b) you must cease all access to the Services; and (c) CafeFlow will provide a thirty (30) day grace period during which you may request an export of your historical business data, after which your personal profile information will be purged in accordance with our Data Retention Policy, except records required to be retained by tax or statutory accounting laws.

23.4Survival of Critical Provisions

Sections 2 (Definitions), 11 (Limitation of Liability), 12 (Exclusion of Damages), 13 (Business Interruption Disclaimers), 20 (Intellectual Property), 24 (User Content Warranties), 25 (Indemnification), 30 (Governing Law), 31 (Dispute Resolution), 32 (Severability), and 33 (Entire Agreement) shall survive any termination of this Agreement.

24.1Merchant Ownership of Content

The Cafe Owner retains all proprietary ownership rights in and to all User Content uploaded, published, or displayed on the Platform, including cafe trademarks, logos, menu dish names, item photographs, pricing, and restaurant descriptions.

24.2Limited Operational License Grant

The Cafe Owner grants to CafeFlow a non-exclusive, worldwide, royalty-free, fully paid-up license to host, store, cache, replicate, reformat, adapt (for responsive layout), and transmit User Content solely as necessary to provide, display, and maintain the Services on your behalf.

24.3Warranty Against Intellectual Property Infringement

You represent and warrant that you own or have obtained all necessary licenses, permissions, and rights to use and display all User Content uploaded to CafeFlow, and that your User Content does not infringe upon, misappropriate, or violate the copyright, trademark, privacy, publicity, or intellectual property rights of any third party.

25.1Indemnity Obligations

The Cafe Owner agrees to indemnify, defend, and hold harmless CafeFlow, its proprietor (Shiv Akbari), affiliates, agents, licensors, contractors, and successors from and against any and all third-party claims, demands, liabilities, damages, judgments, penalties, fines, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or resulting from:

• •Your illegal, unlicensed, or non-compliant business operations, or failure to obtain or maintain mandatory FSSAI food licenses, municipal health permits, or labor registrations;
• •Food safety incidents, food poisoning, adulteration, foreign object contamination, allergen cross-contact, or allergic reactions caused by food or beverages prepared or sold at your cafe;
• •The intentional misconduct, criminal acts, fraud, negligence, or unauthorized actions of your managers, cashiers, kitchen personnel, or contractors;
• •Infringement or misappropriation of third-party copyrights, trademarks, trade secrets, or privacy rights by User Content uploaded by you;
• •Fraudulent transactions, incorrect GST tax invoicing, tax evasion, or customer billing disputes arising from your store's operations; or
• •Your material breach of any provision, representation, warranty, or covenant of this Agreement or violation of Applicable Law.

25.2Indemnification Procedure

CafeFlow will promptly notify you of any indemnifiable claim, provided that failure to promptly notify shall not relieve you of your indemnification obligations except to the extent materially prejudiced thereby. CafeFlow reserves the right, at its own expense, to participate in the defense of any such claim with counsel of its choice.

26.1Force Majeure Events

Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement (other than payment obligations, if any) caused by acts, events, omissions, or accidents beyond its reasonable control ('Force Majeure Event'). Force Majeure Events include: acts of God, flood, earthquake, cyclone, fire, extreme weather, lightning, epidemic, pandemic, national or regional lockdowns, public health emergencies, war, armed conflict, invasion, terrorism, riots, civil commotions, labor disputes, general power grid failures, undersea fiber-optic cable severance, widespread telecommunications blackouts, major global cloud host partitions (e.g. widespread Cloudflare, AWS, or Google outages), or sovereign governmental decrees.

26.2Mitigation and Resumption

The party affected by a Force Majeure Event shall use commercially reasonable efforts to mitigate the effects of the disruption and resume normal performance as soon as reasonably practicable once the Force Majeure Event abates.

27.1Continuous Software Iteration

CafeFlow operates as a dynamic, continuously updated SaaS application. We continually innovate, introduce new POS features, redesign interfaces, optimize database queries, adjust mobile responsiveness, and enhance security protocols. CafeFlow reserves the right to modify, expand, enhance, or discontinue specific tools or features at any time.

27.2Notice of Material Deprecations

If CafeFlow discontinues or materially deprecates a core operational feature (such as primary receipt printing or table management), we will make commercially reasonable efforts to provide advance notice via dashboard announcements or email, unless emergency security or legal constraints require immediate modification.

28.1Right to Amend Terms

CafeFlow reserves the right to amend, update, or revise these Terms at any time to reflect legislative updates, statutory rule gazettes (including under the DPDP Act, 2023 and Rules 2025), evolving technical capabilities, security requirements, or business model refinements.

28.2Notice and Effective Date

When amendments are made, CafeFlow will update the 'Last Updated' and 'Effective Date' timestamps at the top of these Terms. For material contractual changes, we will provide conspicuous advance notice through in-app banners, email notifications, or dashboard prompts prior to the effective date of the updated version.

28.3Non-Silent Updates & Historical Version Preservation

CafeFlow adheres to principles of contractual fairness and does not silently substitute previously accepted terms. All prior versions of these Terms are archived with their respective effective dates in our historical version archive. Users can review historical versions upon request.

28.4Renewed Acceptance Requirement

Where material amendments alter core liability allocations, data processing mandates, or pricing structures, CafeFlow may require Users to affirmatively re-accept the updated Terms via an unchecked checkbox upon next login before continuing use of the Platform.

29.1Incorporation of Privacy Notice and Policies

Our Privacy Notice, Cookie Policy, and Data Retention Policy are fully incorporated into and form an inseparable part of this Agreement. By agreeing to these Terms, you also acknowledge that your personal and operational data will be processed in accordance with our published Privacy Notice.

29.2Alignment with DPDP Act, 2023 & DPDP Rules, 2025

CafeFlow processes personal data in strict alignment with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025. We adhere to data minimization, purpose limitation, storage limitation, and robust technical encryption standards.

29.3Roles: Data Fiduciary vs. Data Processor

To clarify data protection responsibilities: (a) CafeFlow acts as a Data Fiduciary regarding the Account registration details, login credentials, and usage analytics of Cafe Owners and Authorized Staff; and (b) CafeFlow acts as a technical service provider and Data Processor regarding dining patron details entered into POS bills or QR ordering workflows by or on behalf of the Cafe Owner.

29.4Exercise of Statutory Data Rights

Data Principals may exercise their statutory rights of Access, Correction, Erasure, Export, and Grievance Redressal through our dedicated portals at https://cafeflow.fun/privacy/data-rights and https://cafeflow.fun/privacy/preferences.

30.1Governing Law

This Agreement, its interpretation, and any claim, controversy, or dispute arising out of or in connection with it or its subject matter or formation (including non-contractual claims) shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of India, without giving effect to any principles of conflict of laws.

30.2Statutory Legal Framework

This Agreement is formed under the Indian Contract Act, 1872, validated electronically under Section 10A of the Information Technology Act, 2000, and interpreted in alignment with the Consumer Protection Act, 2019 and the Digital Personal Data Protection Act, 2023.

30.3Exclusive Territorial Jurisdiction

Subject to the dispute resolution procedures established in Section 31, the competent civil courts located in Gujarat, India (the verified operational and registered domicile of CafeFlow) shall have exclusive territorial and subject-matter jurisdiction over all disputes arising out of or relating to this Agreement.

31.1Mandatory Informal Negotiation Window

In the event of any controversy, claim, or dispute arising out of or relating to this Agreement ('Dispute'), the parties agree to first attempt in good faith to resolve the Dispute through informal, amicable negotiation. The complaining party must send a written Notice of Dispute detailing the underlying facts and requested relief to support@cafeflow.fun. The parties agree to negotiate in good faith for a period of at least thirty (30) calendar days from receipt of such notice before initiating formal legal proceedings.

31.2Arbitration Option

If the Dispute is not resolved through informal negotiation within thirty (30) days, either party may refer the Dispute to final and binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted before a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be Gujarat, India, and the proceedings shall be conducted in the English language.

31.3Preservation of Statutory Consumer and Data Protection Rights

Nothing in this Section 31 shall prevent or restrict a consumer or Data Principal from exercising non-waivable statutory remedies, including filing complaints before competent Consumer Disputes Redressal Commissions under the Consumer Protection Act, 2019, or approaching the Grievance Officer and the Data Protection Board of India under the DPDP Act, 2023.

32.1Severability and Modification

If any provision, clause, sentence, or phrase of this Agreement is held to be invalid, unlawful, void, or unenforceable by any court, tribunal, or authority of competent jurisdiction, such invalidity or unenforceability shall not affect the validity, legality, or enforceability of any other provision of this Agreement.

32.2Intent Preservation

To the extent permissible under Applicable Law, the invalid or unenforceable provision shall be modified and interpreted by the adjudicating body to the minimum extent necessary to make it valid and enforceable while preserving, to the fullest extent possible, the original commercial and risk-allocation intent of the parties.

33.1Comprehensive Understanding

This Agreement, together with the CafeFlow Privacy Notice, Cookie Policy, Refund Policy, Shipping Policy, and any written schedules or enterprise order confirmations expressly incorporated herein, constitutes the complete, final, and exclusive agreement between you and CafeFlow concerning the subject matter hereof.

33.2Superseding Effect

This Agreement supersedes and extinguishes all prior or contemporaneous oral or written proposals, agreements, representations, understandings, discussions, marketing brochures, negotiations, and communications between the parties relating to the Platform and Services.

34.1Verified Entity Disclosures

CafeFlow is operated as a proprietary technology enterprise in India. Our operational disclosures are as follows:

• •Trade Name: CafeFlow
• •Legal Entity / Proprietor: Shiv Akbari
• •Registered Domicile & Operational Jurisdiction: Gujarat, India
• •Official Support Email: support@cafeflow.fun
• •Merchant Support Telephone: +91 9173807471
• •WhatsApp Support Helpline: +91 9173807471
• •Canonical Website: https://cafeflow.fun
• •Web POS Application: https://app.cafeflow.fun
• •Platform Status & Uptime Portal: https://status.cafeflow.fun

34.2Statutory Grievance Redressal Officer (DPDP Act, 2023)

In compliance with Section 13 of the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021, the designated Grievance Officer for CafeFlow is:

• •Name: Shiv Akbari
• •Designation: Grievance Officer & Data Protection Lead
• •Direct Email: support@cafeflow.fun
• •Contact Telephone: +91 9173807471
• •Statutory Response SLA: Within 30 calendar days
• •Appellate Escalation: Data Protection Board of India (DPBI) - upon operationalization

34.3Formal Notice Service Protocol

Any formal legal notice, statutory demand, or service of process directed to CafeFlow must be transmitted in writing via registered post or reputable international courier to our registered office in Gujarat, India, with a mandatory simultaneous copy sent via electronic mail to support@cafeflow.fun. Notices transmitted solely via social media, chat messages, or unofficial channels shall not constitute valid service of process.